Privacy Policy

Wyoming Dental Services Pty Ltd as trustee for Wyoming Dental Services Unit Trust trading as Renwick Dental ABN 12 839 188 337 (WDS) and its associated entities are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other relevant laws about how private health service providers handle personal information. We are committed to complying with all applicable privacy laws which govern how Renwick Dental collects, uses, discloses and stores your personal information.

This policy sets out in brief how Renwick Dental will manage privacy protection of your personal information. For further information or to receive a copy of our full Privacy Policy, please ask a staff member or email reception@renwickdental.com.au.

What personal information do we collect and why do we need it?

Renwick Dental will collect your personal information for the purpose of providing you with health care and for directly related purposes. For example, Renwick Dental may collect, use or disclose personal information:

• For use by a multidisciplinary treating team;
• To liaise with health professionals, Medicare or your health fund;
• In an emergency where your life is at risk and you cannot consent;
• To manage our dental surgeries, including processes relating to risk management, safety and security activities and quality assurance and accreditation activities;
• For the education of health care workers;
• To maintain medical records as required under our policies and by law; or
• For other purposes required or permitted by law.

Personal information may be shared between Renwick Dental practices (at Wyoming and Ourimbah) to coordinate your care. We use this information so that we can communicate and provide our services to our patients, to enable delivery of the best possible standard of care. We may also use this information to send our patients information about our dental practice and services, dental health information and appointment reminders. If at any time, a patient no longer wishes to receive this information, they may inform us in person or by email and will be removed from the particular list.

How do we collect the personal information?

We collect the information in person, in writing and by telephone through our staff. We also collect information through our website. Our Internet Service Provider logs all visits to our website for providing statistical reporting. From this log, no attempt will be made to either identify users, or record their browsing activities, unless required by law. Information captured in the log is the date and time of the visit, server address of the user, pages browsed and documents downloaded, previous site visited and type of browser used. We take reasonable steps to protect all information which we hold (including your personal information) from misuse, loss, unauthorised access, modification or disclosure. If we collect information about you from someone else (for example, a relative, a carer or another health service provider), we will only do this if you have consented or where your life is at risk and we need to provide emergency treatment.

We will not use or disclose your personal information to any other person or organization unless:

• You have given your consent;
• The use or disclosure is directly related to providing your healthcare and is something you would reasonably expect;
• We have told you that we will disclose your personal information to other organisations or persons; or
• We are legally permitted or required to do so.

Accessing and Correcting Your Personal Information

You have the right to access your personal information contained in your health records. If you believe any part of your record is inaccurate, you may request a correction or amendment.

Visitors to Our Website

If you contact us via our website, we may record your email address. This may be added to our mailing list and used only for the specific purpose you provided it and to send you information directly from Renwick Dental.

We will not use or share your email address for any other purpose without your consent. If we do not collect your email, we may not be able to provide the services or assistance you have requested.

Who Can See or Access Your Information

We will only share your personal information when required by law or in cases involving suspected fraud or other unlawful activity.

Our information systems and files are protected from unauthorized access. All staff and service providers are made aware of the importance we place on safeguarding your privacy and their responsibility in maintaining it.

How to Request Access to Your Information

If you want to know what personal information we hold about you, we are happy to help—subject to legal requirements.

If your request is complex or requires a detailed search, a small fee may apply.

If you believe any information is incorrect, we will investigate and correct it as needed.

Contact Us for More Information

If you have questions about this privacy policy or concerns about how we handle your information, please contact us at reception@renwickdental.com.au